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How to easily and efficiently resolve dispute cases

22 Jan, 2024

Disputes

Comply’s Dispute Management component simplifies and tracks all activities carried out by the accounts payable (AP) department to resolve issues that arise during invoice reconciliation, involving both internal and external resources.

A Dispute is a document that links the information that triggered the query to its resolution.

How does the opening of a dispute work?

A dispute typically arises when the execution, validity or timing of a transaction is called into question.

When someone raises a dispute, it can either be accepted, or it can be contested by providing evidence of the transaction’s legitimacy.

Disputes need not necessarily involve suppliers. They can also concern an internal entity and arise from a lack of clarity or communication among various business departments.

For instance, internal disputes may take the form of:

  • Discrepancies in invoices due to internal errors.
  • A missing expense justification from a colleague (e.g. for travel expenses) that requires verification.
  • Lack of or late approval by an internal supervisor of a service timesheet.

 

The benefits of Comply’s functionality

Comply facilitates dispute management by using technology to ensure efficient communication between the accounting department and the designated person responsible for approving or resolving the dispute.

Staff in the AP group can initiate a dispute and assign it to the respective manager, providing necessary details and documents and specifying their queries.

Comply’s unified dashboard displaysall disputes and provides a comprehensive overview of their statuses (resolved, rejected, escalated to legal, etc.), enabling swift and efficient accounting management.

Approvers access their personal area to review all disputes assigned to them and the platform facilitates their quick resolution with just a few clicks.

Comply allows a dispute to be:

  • Created during invoice verification.
  • Communicated to the supplier or internal entity.
  • Updated with further information as it becomes available.
  • Followed up and actions or resolutions to be solicited.
  • Resolved positively or negatively by the delegated approver.
  • Used to automate the processing of Credit Notes.
  • Analyzed to build Vendor Rating statistics.

 

Contact us to learn more about Comply’s functionalities.